Policy, Terms & Conditions

1.1 Introduction
Cuisine Service Pte Ltd (“we”, “our”, “us”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal data in compliance with Singapore’s Personal Data Protection Act 2012 (PDPA) and other applicable laws governing online commerce. By using our website, you consent to the collection and use of your data as described below.

1.2 Information We Collect
We may collect:
Personal details (name, address, phone number, email)
Order and payment information
Delivery and billing addresses
Website usage data (cookies, IP address, analytics tools)

1.3 How We Use Your Information
Your data is used to:
Process and deliver orders
Communicate about orders, promotions, or updates
Improve our services and website experience
Comply with legal and regulatory requirements in Singapore

1.4 Data Disclosure
We may share information only with:
Payment service providers
Delivery partners
IT or marketing service providers under confidentiality agreements
We do not sell or rent personal information to third parties.

1.5 Cookies & Tracking
We may use cookies or tracking technologies to improve user experience, analytics, and marketing. You may disable cookies in your browser settings, but this may affect website functionality.

1.6 Data Retention & Security
We retain personal data only as long as necessary and implement reasonable measures to protect it from loss, misuse, or unauthorized access.

1.7 Access & Correction
You may request access to or correction of your personal data by contacting us at julien@gourmetshop.com.sg.

1.8 Updates
We may update this policy from time to time. Please check this page periodically for changes.

2.1 General
These Terms govern your use of our website and purchase of products. By placing an order, you agree to these Terms. Our operations comply with all relevant Singapore laws governing online commerce, including consumer protection regulations.

2.2 Website Ownership & Intellectual Property
All content, images, graphics, text, and materials on this website are the property of Cuisine Service Pte Ltd. They are protected under copyright and intellectual property laws.
You may view, download, or print materials for personal, non-commercial use only.
Any reproduction, distribution, or commercial use without written permission is strictly prohibited.

2.3 Product Information
We make every effort to display product descriptions and images accurately. Variations in packaging or presentation may occur.
Allergen and ingredient information is provided where possible; please check product pages before ordering.

2.5 Delivery
We deliver across Singapore (excluding restricted areas).
Standard delivery: [1–2 working days] from order confirmation.
Chilled or frozen products are delivered in temperature-controlled conditions.
Please ensure someone is available to receive the order; re-delivery charges may apply.

2.6 Food Safety & Allergens
Products are prepared under strict hygiene standards.
Please store, handle, and consume products according to provided instructions.
We are not responsible for adverse reactions or spoilage if products are mishandled or consumed past expiry.

2.7 Age & Consumption Restrictions
Certain products may not be suitable for children, pregnant women, or persons with specific dietary restrictions. Please read product labels carefully.

2.8 Disclaimer of Liability
All products are consumed at the customer’s own risk.
We are not liable for:
Improper storage, preparation, or consumption
Failure to follow handling or heating instructions
Individual food sensitivities or allergies not disclosed to us

2.9 Refunds, Returns & Cancellations
Due to the perishable nature of food products, we do not accept returns once delivered.
Refunds/replacements only apply if:
Wrong item delivered
Item damaged or spoiled upon delivery
Requests must be made within 24 hours of delivery with photos sent to order@gourmetshop.com.sg
Orders cannot be canceled once processed or dispatched.

2.10 Promotions, Coupons & Gift Cards
Promotions and gift cards are subject to specific terms, expiration, and non-transferability.

2.11 User Content
By posting reviews, comments, or photos on our website, you grant Cuisine Service Pte Ltd a non-exclusive license to use such content for marketing purposes.

2.12 Limitation of Liability
We are not liable for indirect, incidental, or consequential damages arising from product use or website use.

2.13 Governing Law
These Terms are governed by Singapore law. Any disputes are subject to the exclusive jurisdiction of Singapore courts.

Refunds, Returns & Cancellations
Due to the perishable nature of food products, we do not accept returns once delivered.
Refunds/replacements only apply if:
Wrong item delivered
Item damaged or spoiled upon delivery
Requests must be made within 24 hours of delivery with photos sent to order@gourmetshop.com.sg
Orders cannot be canceled once processed or dispatched.

Orders & Payments
Orders are confirmed upon receipt of full payment.
All prices are in Singapore Dollars (SGD) and include GST where applicable.
Most of payment methods accepted: under HitPay.

Allergens
As a food manufacturer, our production processes involve the handling of various allergenic ingredients. Although our facilities operate under strict hygiene controls, including comprehensive cleaning and sanitisation procedures, the possibility of cross-contact cannot be entirely eliminated. Accordingly, our products may contain traces of the following allergens: Milk, Egg, Fish, Molluscs, Crustaceans, Tree Nuts, Sulphur Dioxide, Wheat, Soybean, Celery, Mustard, Sesame, and Lupin.

Allergen Categories and Definitions
Below is the list of allergen categories that we declare across all product labels and on our website. These categories follow recognised food safety and regulatory standards, and include all major allergens and their derivative products.

Cereals Containing Gluten
Includes wheat, rye (and rye flour), barley, oats, spelt, kamut, and their hybridised strains, as well as products derived from these cereals.

Crustaceans
Such as crab, lobster, shrimp, prawn, and all products derived from crustaceans.

Molluscs
Including clams, mussels, oysters, squid, snails, octopus, and products derived from molluscs.

Fish
All species of fish and products derived from fish.

Eggs
Including whole eggs, egg whites, egg yolks, and products derived from eggs.

Peanuts
Including peanut oils and all products derived from peanuts.

Soybeans
Including soybean oils and all products derived from soybeans.

Milk
Including lactose, casein, whey, and all milk-derived ingredients.

Tree Nuts
Such as almonds, hazelnuts, walnuts, cashews, pecans, Brazil nuts, pistachios, macadamia nuts, and products derived from these nuts.

Celery (including Celeriac)
Including products derived from celery or celeriac.

Mustard
Including mustard seeds, mustard powders, pastes, and products derived from mustard.

Sesame
Including sesame seeds and products derived from sesame.

Sulphur Dioxide and Sulphites
At concentrations greater than 10 mg/kg or 10 mg/L (expressed as total SO₂). Commonly used as preservatives in dried fruits, wines, and various processed foods.

Lupin
Including lupin flour and all products derived from lupin.